Hi, I’m Steven

I design digital products and services, with heart.

I build and lead teams
to design products and services for real people;

Researching and running
usability studies

It all begins with research. Customer research and ethnographic studies provide insight into people’s unmet needs as well as initial ideas for new product and service opportunities. Monitoring performance through usability studies enables a test-and-learn approach to product development.

Establishing design
frameworks

When leading teams, no matter how big or small, they need a collaborative and compatible way of working. Applying Double Diamond and Design Sprint frameworks, I provide structure to allow more time for innovation and creativity, tailored to the organisation and its people.

Shaping and communicating
a strategy

Setting a design strategy is the first step toward growing an organisation’s design maturity. I work with executives as well as the design community to understand their needs, values and priorities. These are then synthesised and communicated through a strategy they all helped to inform.